MEXC, a popular cryptocurrency exchange, has issued a statement clarifying the recent deletion of a Twitter account named “MEXC_CEO.” The exchange explained that the owner of the account no longer had any connection with the company, leading to confusion among users.
Background and Misunderstandings
Last week, the MEXC_CEO Twitter account, which some users assumed belonged to the exchange’s CEO, John Chen Ju, suddenly disappeared. This sparked concerns that the platform might be experiencing difficulties. Speculations arose, suggesting that the removal of the account could indicate trouble within the firm.
MEXC addressed these concerns by releasing a statement on December 24. According to the exchange, the account had been previously used officially to promote the exchange. However, the CEO associated with it had left the company in July 2022. Therefore, the individual behind the account no longer had any actual connection with MEXC. The exchange acknowledged that it had failed to make a specific announcement regarding this change, resulting in widespread misunderstanding and confusion when the account was abruptly deleted without notice.
“We sincerely apologize for any confusion caused by this incident,” expressed the exchange.
MEXC pledged to make public announcements of significant personnel changes involving official media accounts in the future to prevent similar misunderstandings.
User Concerns and Exchange’s Assurance
The deletion of the Twitter account further intensified concerns among traders, with some reporting frozen accounts as early as December 16. Other users faced challenges when trying to withdraw their cryptocurrencies from the exchange.
One trader shared their experience, stating, “I contacted the support and submitted documents. And then on the second day, funds in the accounts were completely wiped out along with the order history.”
MEXC reassured its user base that the exchange was operating smoothly and all systems were functioning normally. In response to rumors and unfounded accusations, the exchange stated, “Please do not be misled by rumors or by individuals with ulterior motives. We vehemently oppose any form of defamation and/or the dissemination of false information.”
About MEXC Exchange
Founded in 2018, MEXC is a leading cryptocurrency exchange offering various services, such as spot trading, quantitative trading, leveraged ETFs, and index ETFs. According to CoinMarketCap, MEXC has a spot trading volume of over $2.1 billion and holds more than $1.5 billion in assets.
